Reliable WordPress Security, Support & Retainers

Your Problem

While running your own business it can be hard to find the time to actively manage your website. To ensure your website is optimised for search engines, you may be publishing a blog regularly or you might be required to stay on top of your eCommerce website, actively manage products.

Sometimes you will run into technical difficulties due to no fault of your own. Whether you are just unsure how to manage part of your website, or even worse, there could be a vulnerability within the website that leads to the website going down or being hacked.

Managing your business doesn’t need to take up your valuable time, that’s where our experienced and reliable team can help you.

The Solution

Our experienced team is made up of 4 professional developers who have been working with WordPress for over 7 years. During this time we have picked up a wealth of knowledge, an issue that may take you hours or even days to solve, we have witnessed previously and can fix quickly with minimal fuss.

We can help you with the day to day running of your website, making regular changes to ensure the website content is fresh and updated. Whether this is uploading blog posts or providing ad-hoc WordPress support and management.

Ensuring your website is secure against attacks is also critical. More often than not, attacks are easily fixed, however, it is strongly advisable to ensure your website has the best security in place. This we can provide as a monthly service.

WordPress Support & Retainers

Sometimes you just do not have enough time to manage your website. This is why we offer flexible WordPress support services to suit your business needs.

Ad-Hoc WordPress Support

Sometimes periods are busier than others and our ad-hoc support allows you to open up a support ticket as you require. Our professional team will then be able to assist you to resolve any issue you are encountering or provide general website support. This is billed on an hourly basis and invoiced at the end of each month.

Monthly Retainer

If you are looking for ongoing support to ensure the website is running smoothly, then we offer a set amount of hours as a monthly retainer. This ensures you have priority in regards to receiving support as we have allocated a set amount of hours to your project each month. These hours can be spent on general improvements or actively monitoring the website to ensure it is optimised and working correctly.

Some months can be busier than than others, this is why any hours not used can be rolled over to the following month.

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A DEDICATED SUPPORT TEAM

Whether you need Ad-Hoc support of a dedicated set amount of hours, easily open support tickets with our dedicated team.

UPDATES OF WORDPRESS & PLUGINS

Each month we ensure your WordPress installations are up to date, backups are made and WordPress security in place.

WORDPRESS SECURITY

Our premium WordPress Security package ensures your website is protected against the most common methods of attack and vulnerabilites.

WordPress Backups

Weekly database backups are made and monthly full backups are created to ensure we have a ‘plan b’ if your website is attacked.

Secure WordPress Hosting

We offer a managed dedicated server hosting package with only Cude Design clients hosted on the server based in the UK.

Monthly WordPress Changes

Does your website require a dedicated set amount of hours each month? We can provide this to you too and ensure we are on hand to help!

I cannot be any happier with the Cude Design team. They have made it possible for me to get back to focusing on my project rather than be in constant fear of my technical shortcomings. I really do feel as if I’m in safe hands with a genuine partner.

Compass 4 Couples

F.A.Q

Do you provide Ad-Hoc Support & What Are Your Rates?

Each of our clients have different requirements. Some require monthly, ongoing support and other clents we may only hear from one every couple of months. If you require ad-hoc support, you can simply open a support ticket by emailing our support email address.

If there are a number of changes, we will provide a quotation and seek approval before carrying out the changes. If it is emergency support you require, we shall carry out asap.

Our hourly rate is £70 excl VAT.

Do you offer WordPress Hosting and what is the cost?

We offer WordPress hosting to our clients. Your website will be hosted on a managed dedicated server with only Cude Design clients. The server is located in the UK and weekly backups are made. Our hosting costs £245 per year with a maintenance charge of £25 per month. Prices exclude VAT.

What Is Included In Your WordPress Maintenance Package?

WordPress and any plugins installed on your website in regulararly updating to ensure they are kept up to date and your website remains secure. We provide a monthly service to ensure your website is secure and kept up to date, this includes the following:

Premium WordPress Security

Weekly Database Backups & Monthly Full Backups

Updated Of Your WordPress & Pluin Installations on the first week of each month

This service is billed at £25 per week excluding VAT.

Do You Offer A Monthly Retainer?

Most Certainly! Some websites need more attention than others. Because of this we offer monthly retainer packages in sets of 3, 5 or 7 hours. Any hours not used within a set month will be rolled over to the following month to ensure you have the oppotunity to use your hours. Our hourly rate is £70 excl VAT.

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