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What’s the best thing you can do when you hit a bump in your WordPress journey? You reach out for support! This article explores your options to contact WordPress support.

Imagine this: you’re working on your WordPress site, doing some configuring work, installing a new theme, or setting up a new plugin, then something stops working. Now, you’re all stuck, confused, and need support to fix things up.

Whether you’re a blogger, a small online business owner, or just starting your journey with setting up a website, you may encounter some challenges on the road. As scary as this may sound, it’s comforting to know that you can quickly get assistance with your challenges if you know where to seek help.

Sure, you could head straight to Google and do a search related to the problems you’re experiencing. But, that would leave you exposed to the risk of finding results and advice that is not accurate or no longer up-to-date. So, it’s always wiser to reach out directly to competent advice. That’s WordPress support.

This article explores the different ways in which you can reach WordPress support services and get assistance.

Use Official Support Documentation Sources

If you’re a tech-savvy individual with some experience in managing a WordPress website, you may find help alone without actually reaching out to a WordPress customer support agent. Where? All the knowledge that is nicely explained in support documentation offered by WordPress.

Support documentation is the best place to start looking for common WordPress-related questions. There, you can access a number of documents and video tutorials that assist users with all sorts of tasks, including:

  • Starting a WordPress website;
  • Creating and publishing content;
  • Customizing your website with themes, widgets, menus, and custom designs;
  • Connecting your social networks to your website.
Steps to follow:
  • Go to https://wordpress.com/support/.
  • Look for the category that includes your query about the particular thing you need to do about your website.
  • Find the piece of information that answers your question.

Ask Your Question On the WordPress Forum

WordPress’s community is extensive, and there’s pretty much always a knowledgeable person to give you an answer to your question.
WordPress online forums have been created for this exact purpose: for users to help each other. The chances are that some users have already struggled with the same challenge you have right now. It’s very likely for them to be open about sharing their advice on what they did and worked for a similar issue.

Steps to follow:

1. Go to https://wordpress.com/forums/.
2. Use the search bar at the top of the page to search for forums related to your query.
3. Use relevant keywords for your search. For example, if you have issues with publishing your posts, search for the term “publish.”
4.Read the result that you find the most relevant for your issue.
5. Post your own question on the forum if you can’t find any relevant discussion. Be as detailed as possible about your issue and friendly when asking for help.

WordPress.org also has a forum section that helps users with issues related to the WordPress software. If you’ve downloaded the software to manage your own website and now you have some questions about it or a problem, go to https://wordpress.org/support/ for help. You’ll have to log in to your WordPress account to access the forums and the support team.

Send an Email Form

Send an Email Form
If you’re not really a fan of looking for a piece of information in forums or documents, or maybe you don’t have the time for it as you’re worried that your website is down or broken for too long, you can use the contact support form option. Yet, note that this function is only available to users with a paid subscription plan. If you have a free subscription plan, submitting the form you complete will post it on the online form, not send it to WordPress’s support team.

Steps to follow:

1. Log in to your WordPress account.
2. Find the question mark symbol at the bottom right of the page.
3. Click on the “Contact Us” link.
4. Fill out the form sections: “Subject” and “How can we help?” and submit the form.
5. Wait for an answer from the support staff. You should wait for at least 24 hours for a reply.

Use WordPress’s Live Chat Feature

The Live Chat feature is another valuable resource for finding support with your WordPress-related questions. You’ll find this feature on the same “Contact Us” link at the question mark symbol. However, note that the WordPress help chat is also a function only available to paying subscribers.

The live chat feature allows WordPress users to address their issues in real-time. This feature’s biggest advantage is that it is available 24 hours on weekdays and limited hours on the weekend.

Steps to follow:

1. Log in to your WordPress account.
2. Find the question mark symbol at the bottom right of the page.
3. Click on the “Contact Us” link.
4. Fill out the Live Chat form entering details like name, email, and your message.
5. If a Happiness Engineer expert is available, you’ll see the “Chat with us” button. Press the button and chat with the support staff agent.
6. If all support agents are busy, you’ll have to press the “Submit Support Ticket” button.

Give A “Call” to Happiness Engineers

Yes, you can also reach out for help using WordPress support contact phone number. WordPress.com’s support number is 1-877 273-3049, and when you dial, you’ll hear a recorded message with the menu options. Yet, if you choose “support” from the menu, the recording will direct you to visit the website’s support section, where you can get help from Happiness Engineers. So, yes, while you can call the WordPress phone number, you will be directed to get help on the website.

Wrapping Up

WordPress offers plenty of alternatives for support to users who encounter problems in their journey of starting, maintaining, and improving their websites. However, note that the level of support available can depend on your pricing plan. More precisely, if you have a paid plan, you receive free email and basic live chat support. If you are a free plan subscriber, you will only get access to WordPress support documentation and forums.

But, is there any way you could leave all the hard work of maintaining and protecting your WordPress website? Sure there is! There are many ways to contact WordPress support, but they aren’t really helpful for website owners with free plans. Plus, even if you do have access to plenty of useful information, that doesn’t mean that you have the right techy skills to solve your website’s problems.

This is where Cude Design’s WordPress Support Team can help! Cude Design offers WordPress maintenance services that include assistance when you need it the most, whether that means creating or managing web pages, improving the SEO of your website or even boosting its speed. By leaving all the hard work of maintaining your WordPress website to the experts, you’ll have more time to focus on what really matters, and that’s running your business.

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